Even in emergency situations where you need service ASAP, it’s just as important to find someone with a good reputation who will deliver the service you need in a timely and fuss-free manner.
When reading auto locksmith reviews, look out for:
The type of issue the customer had
When reading reviews, it’s important that you check what type of issues the reviewer was calling your auto locksmith for.
This helps you to understand the types of car key problems an auto locksmith can help solve!
You might learn:
- Whether your locksmith is able to solve your specific car key problem
- Which brands of car your locksmith has worked with
Repeat positive statements you notice about the company
Not only are consistently positive reviews a sign that your auto locksmith is someone you’ll want to call for help, but it also reveals your auto locksmith’s strengths:
- Are they punctual?
- Do they complete the job quickly?
- Are they courteous?
- Are their charges reasonable?
So, if you see one particular piece of praise being repeated between reviews, you can be pretty confident you’ll receive similar treatment - what a win!
Comments about team members
As with many other trades and hands-on jobs, your auto locksmith is going to be spending a lot of time interacting with their customers.
As such, positive feedback about individual team members can be something to look out for.
It’s always nice to be personally thanked for a job well done, and many people will go out of their way to ensure a certain someone gets the recognition they deserve!
If you spot a team member’s name next to glowing reviews, you can be sure you’re in good hands.
Instances of repeat business
In our experience, the auto locksmithing business is generally reactive.
So, if reviewers mention that they are repeat customers of a particular auto locksmith, take that as a sign you’ve found a real winner!
In the locksmith world, repeat customers are normally of a commercial nature, including:
- Mechanics looking for an auto locksmith
- Auto electricians
- Car rental companies
- Any type of business with large fleets
The scope of jobs
Additionally, reviews can tell you a lot about the scope of your auto locksmith’s services.
Any locksmith worth their salt can get you back into your car - however, not all of them:
- Service commercial fleets and mechanics
- Work in your area of Melbourne
- Replace broken car keys on the spot
Not every auto locksmith can offer these types of services.
One way to find out whether or not the one you’re looking at can? Reading their reviews!
Great reviews tell you how good your auto locksmith is at what they do!
Availing a service for the first time entails risk for a customer.
That’s why reviews serve as a valuable tool to attest the type of service you will receive.
It also adds confidence to the customer in knowing that a choice will be made based on others’ personal experience.
It’s about more than just locks
Not only do reviews reveal a locksmith’s competence, but they also give you insight into their work attitude and customer service.
Reviews reflects your auto locksmith’s demeanour, communication and dedication to outstanding service.
Choose an auto locksmith in Cheltenham with great reviews
When you’re stuck on the road, reviews probably aren’t high on your list of priorities.
However, they’re still worth paying attention to - you’ll want to make sure the car locksmith you end up calling is reputable, qualified, and if possible, local!
If you need a highly reviewed car locksmith in Cheltenham, St Kilda or anywhere else in Melbourne’s Bayside, you can’t go past Galmier Locksmiths.
In fact, we’ve even been awarded WOMO’s Service Excellence award for 7 years running - how’s that for a glowing endorsement?
If you ever find yourself stranded on the side of the road, get in touch with us. Better yet, save our number to your phone today - you never know when you might need it! Alex from Galmier Locksmiths: 0407 022 234.