frequently asked questions

WHY CHOOSE US

  • We come to you and to do all the work onsite, which saves you time and money
  • We don’t charge if we don’t get you into your car, home or office
  • We have over 145 reviews on an external website
  • We are Master locksmiths with over 17 years experience and take pride in our work
  • We have opened and made keys to hundreds of cars, so we are able to do it in a timely manner

LOST ALL THE KEYS TO YOUR CAR?

We specialise in all keys lost to your cars

Here’s how it works:

  1. We give you a time to come and meet you onsite (Insert link to the lost car keys blog)
  2. We will need to site some photo identification (preferably a drivers licence)
  3. We open the car
  4. We cut a key to the vehicle with modern equipment
  5. We program the key to the car

All this is usually done within an hour, so you can get back to your day

WHAT WILL THE JOB COST?

In order to quote effectively we will need to know specific information about each job. We understand that many jobs are emergencies, so we accept eftpos and credit card for your convenience. Please feel free to call us for a quotation 0407022234

INFORMATION WE WILL NEED FROM YOU

In order to quote effectively we will need to know the following:

  1. Your job location
  2. A VIN number (Vehicle Identification Number).

A VIN number can be found out in a couple of different ways

  • It is sometimes located on a metal plate on the lower edge of the windscreen on the passenger side
  • Registration papers of the vehicle
  • You can call Vic Roads or your Insurance provider

HAVE YOUR CAR OR HOUSE KEYS BEEN STOLEN?

HOW CAN I PAY?

We accept Cash, Eftpos, Visa and Mastercard

HOW DO I GET THE LOCKS CHANGED ON MY PROPERTY?

Prior to moving day let us know how many locks there are to be rekeyed and then we can quote you and book a time in. We come to you and change the insides of the lock, so that the old key no longer works

WHY DO WE HAVE A SERVICE CALL

In order for us to provide the level of mobile service that we do, and to stay at the forefront of technology we have to charge a service call to attend each job

DO WE HAVE AN AFTER HOURS SERVICE?

Yes we do have an After Hours Service, but please note it is dedicated to emergency situations only and is by appointment. If you are after a quotation only, please call during business hours

DO WE DO SPARE CAR KEYS?

We specialise in replacing car keys when you have lost all your sets. We do not do spare car keys

WHAT IF YOUR CAR IS IN AN UNDERGROUND CAR PARK, SHOPPING CENTRE OR THE AIRPORT?

We have opened and made keys to many vehicles in underground car parks, shopping centres and the airport. A tow truck may not be able to get into some of these confined spaces, so our aim is to give you the mobile service so we can get you driving again

SHOULD I ATTEMPT TO OPEN THE CAR MYSELF?

  • Don’t try to open the car yourself as you may do damage and still not get in?
  • In the past we have seen some people even breaking the window on their car in order to gain entry. This is not advised as you may injure yourself. You will also cause costly damage to the vehicle and in some of the prestige vehicles that deadlock you still may not be able to open the car, or the tailgate